Shipping policy

Shipping Policy

Meroma — meromaeg.com

 

At Meroma, we strive to deliver your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

1. Shipping Destinations

We currently ship to all governorates across Egypt.

·         Cairo & Alexandria — Primary delivery zones

·         All other governorates — Available with slightly longer delivery times

2. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Times

Zone

Estimated Delivery

Cairo & Giza

1 - 3 business days

Alexandria & Delta

2 - 3 business days

Upper Egypt & Remote Areas

3 - 5 business days

 

Please note that delivery times are estimates and may vary due to courier delays, peak seasons, or circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location. We occasionally offer free shipping promotions — keep an eye on our Instagram @meroma_eg for updates.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp or SMS. You can use this number to track your shipment through the courier's website.

6. Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability, the courier will contact you to reschedule. After two failed attempts, the order may be returned to us. Re-delivery fees will apply in such cases.

7. Damaged or Missing Items

If you receive a damaged item or your order is incomplete, please contact us within 48 hours of delivery with photos of the issue. We will work quickly to resolve it.

·         WhatsApp: 01006449355

·         Instagram: @meroma_eg

·         Email: meroma.eg@gmail.com

8. Important Notes

·         We are not responsible for delays caused by the courier after handover.

·         Please ensure your delivery address and phone number are correct before confirming your order.

·         Orders cannot be modified or cancelled after they have been dispatched.