Privacy policy

Privacy Policy

Meroma — meromaeg.com

Welcome to Meroma. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you shop with us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

· Full name and delivery address

· Phone number and email address

· Order details and purchased products

· Browsing data via cookies

· Anonymous analytics data (device, browser, traffic source)

2. How We Use Your Data

We use the information we collect for the following purposes:

· Processing your orders and coordinating shipping and delivery

· Communicating with you about your order status via phone, WhatsApp, or email

· Improving your experience on our website and customer service

· Sending marketing offers and updates (with your consent, with the option to unsubscribe)

· Complying with legal and operational requirements

3. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your data with:

· Shopify — our e-commerce platform for order and payment processing

· Shipping companies (e.g., Bosta) to fulfill deliveries within Egypt

· Meta (Facebook/Instagram) and TikTok — for advertising and analytics purposes only

· Government or legal authorities when required by law

4. Cookies

Our website uses cookies to improve your experience, remember your shopping cart, and measure advertising performance via Meta Pixel and TikTok Pixel. You can manage cookie settings through your browser at any time.

5. Data Security

We take reasonable security measures to protect your data from unauthorized access or unlawful use. All payments are processed through secure, encrypted gateways. We do not store your credit card details on our servers.

6. Your Rights

At any time, you have the right to:

· Access the personal data we hold about you

· Request correction of any inaccurate data

· Request deletion of your data (subject to legal and operational requirements)

· Unsubscribe from marketing communications at any time

7. Data Retention

We retain your data for the duration of our business relationship and for a reasonable period thereafter for accounting and legal compliance purposes, after which it is securely deleted.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this policy or your personal data, please contact us:

· Email: meroma.eg@gmail.com

· Instagram: @meroma_eg

· WhatsApp: 01006449355

· Website: meromaeg.com

· Location: New Cairo, Egypt