Return & Exchange

  • IMPORTANT DELIVERY NOTES

    Please make sure to carefully inspect your item(s) at the time of delivery while the courier is still present.

    Check the item, size, color, and overall condition before accepting your order.

    • If you notice any visible defect, damage, or issue with the item upon delivery, the item must be returned immediately with the courier.

    • Once the order has been accepted from the courier, any return or exchange request will follow our standard Return & Exchange Policy below.

    • If your order contains more than one item, the full order must be received. Partial acceptance is not available — you cannot accept some items and refuse others from the same order.

  • REFUND POLICY

    You can return your items within 5 days of receiving your order.

    Step 1: Request a Refund

    • How to start: Fill out our Return & Exchange Request Form to submit your request.

    • Pickup: We will arrange a courier to pick up the item(s) from your location.

    • Shipping Fees: Customers are responsible for the shipping fees associated with the return.

    • Video Check: We may ask for a video of the item first. (Note: This is an initial check and does not mean the refund is approved yet).

    Step 2: Return & Inspection

    • Warehouse: We must first receive the item at our warehouse. This can take up to 7 days.

    • Final Inspection: Once received, we will carefully inspect all returned items. This inspection determines whether the refund request is accepted.

    • To qualify for a refund, items must be:

      • Unworn and unused.

      • In perfect and original condition.

      • With all original tags and labels attached.

      • Free of stains, odors, damage, or signs of wear.

      • In the original packaging.

    Step 3: Finalizing Your Refund

    • Processing Time: It takes up to 7 days after inspection to finalize your refund.

    If your refund is not accepted:

    If the returned item does not meet the conditions above, you have two options:

    1. Return it to you: We can ship the item back to you. Additional shipping fees will apply.

    2. Leave it with us: You authorize us to keep the item permanently.

  • EXCHANGE POLICY

    You can exchange your items within 5 days of receiving your order.

    To be eligible for an exchange, the item must remain in its original condition.

    Exchange Conditions:

    The item must be:

    • In its original packaging.

    • Unworn and unused.

    • With all original tags attached.

    • Free of any stains, odors, damage, or signs of wear.

    Important Notes:

    • Shipping Fees: Customers are responsible for paying all shipping fees associated with exchanges.

    • Customer-Damaged Items: We do not accept returns or exchanges for items that have been damaged, worn, or altered by the customer.

    • Delivery Inspection: Any visible defect or issue noticed upon delivery must be reported and the item returned with the courier before accepting the order.

    • Multiple-Item Orders: If your order contains multiple items, all items must be received together. Partial order acceptance is not available.

    • How to start: To request an exchange, fill out our Return & Exchange Request Form.